Who to contact for help and support

Community Hubs across Greater Manchester

Community Hubs have been established in each local authority area to provide support for the most vulnerable in each borough. The hubs coordinate support for those who do not have any other way of sourcing food and medical supplies. They’re also helping vulnerable residents to access hardship grants. The phone numbers for all ten boroughs can be found here. Please only contact the hubs if you require help accessing food or medical supplies and have no other means of doing this. You can also text 07860 022 876 to request help with food and medical supplies (or print out the number to keep or give to another).

Other help and advice

  • The Relatives & Residents Association helpline 020 7359 8136 – helpline is open 09:30 –1 pm. This is for family members who have relatives in 24 hours care.
  • Silverline. Aimed at people over 55. Their helpline is open 24 hours a day, every day of the year. Telephone: 0800 4 70 80 90
  • Age UK – information and advice. Phone: 0800 678 1602. 8 am – 7 pm, 365 days a year
  • If carers have any concerns about caring for someone with dementia, Dementia UK have specialist Admiral Nurses on their Helpline, on 0800 888 6678 or email helpline@dementiauk.org. The Helpline is open seven days a week, 9 am – 9 pm Monday to Friday, and 9 am – 5 pm on weekends.
  • Alzheimer’s Research UK. Their Dementia Research Infoline continues to operate so if you have any questions post diagnosis or want any of their free health information you can call them 9 am to 5 pm Monday to Friday 0300 111 5111 or email.
  • Greater Manchester Combined Authority: www.greatermanchester-ca.gov.uk/coronavirus/
  • Greater Manchester Bereavement Service is available for anybody bereaved or affected by death.

Alzheimer’s Society – Direct support for people affected by dementia:

  • All face-to-face and home visits have currently been suspended.
  • They have extended the operating hours of their national Dementia Connect Support Line. Trained advisors can be contacted via 0333 150 3456 for advice and guidance. Alzheimer’s Society are encouraging people to join Dementia Talking Point. This is their online community where people affected by dementia can receive valuable support from people in similar situations.

If you or a loved one are feeling distressed you can find a range of helplines to call on our mental health and wellbeing website

Other practical support

The Post Office is helping people who are self-isolating to access cash more easily. They’re making Payout Now available to all UK banks, building societies and credit unions. Payout Now is a voucher sent by text, email or post to a customer who can share it with a trusted person to withdraw cash